One-click takeover
Open the conversation in Chat History and reply as yourself. The visitor sees your messages in the same chat.
Where it works
Step into any conversation when a person is needed.
The assistant handles the routine. When a visitor asks for a person, or the question is beyond it, your team is notified and can take over the same chat in one click.
SEE IT
Your team steps in when it matters.
Conversations that need a person show up in the inbox with the full history attached.
Live conversations
WHAT YOU GET
Human handover, in practice.
Alerts when it matters
You are notified when a visitor asks for a person or when the assistant hands the conversation over.
Full context
You see the whole conversation so far, so nobody repeats themselves.
Hand it back
When you are done, give the conversation back to the assistant or close it.
The assistant offers a person
When it cannot answer, it offers a booking form or a person instead of guessing.
Roles for your team
Give support agents access to conversations and leads without giving them billing or settings.
HOW IT WORKS
From set-up to live.
Visitor asks for a person
Or the assistant decides it cannot help.
Your team is notified
By email and in the dashboard.
Take over
Open the conversation in Chat History and reply.
Hand back or close
Return the chat to the assistant or end it.
YOU STAY IN CONTROL
What you can set.
- Who on your team can take over
- When the assistant offers a person
- Notification emails
- Closing or returning a conversation
Live takeover needs someone from your team to be available in the dashboard; outside those hours the assistant offers a booking or a message form instead.
QUESTIONS
Good to know.
Does the visitor know when a person joins?
Yes. Messages from your team appear in the same chat, marked as coming from your team.
What if nobody is online?
The assistant offers to take the visitor’s details or book a time, so the request is not lost.
Can several people help?
Yes. Add team members with a role that includes conversations.
KEEP EXPLORING
Works together with.
AI website assistant
An AI website assistant that answers visitor questions from your own documents, books appointments and hands over to your team. Try it free for 14 days.
Learn more →Lead capture
Capture leads in the chat and send them to email, Slack, Google Sheets or webhooks. Every lead links back to the conversation it came from.
Learn more →Appointment booking
Let visitors book appointments inside the chat. Live slots, no double bookings, confirmation emails and self-service reschedule links.
Learn more →Guides: Help center · All features
TRY IT
See it work on your own business.
Every Growth feature free for 14 days. A card is required to start, and it is charged when the trial ends unless you cancel first.